Grok Image 2.0One AI tool for every image
Refund Policy
Clear terms for using this independent creative service.
This policy applies when paid credits or subscriptions become available on GrokImage20.com.
Failed generations
A provider-confirmed failed or cancelled generation should not consume credits. Where credits were deducted because of a technical error, we will restore them after verification.
Completed generations
Because computing resources are consumed immediately, completed image generations are generally non-refundable. Dissatisfaction with the artistic result alone does not establish a technical failure.
Payment errors
Contact us promptly about duplicate charges, an incorrect amount, or unauthorized account activity. Approved refunds are returned to the original payment method and processing time depends on the payment provider.
How to request help
Email support@grokimage20.com with the account email, transaction reference, approximate time, and a description of the problem. Do not send passwords or full payment-card details.
Local rights
Nothing in this policy limits non-waivable consumer rights that apply in your jurisdiction.